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How do we change the time to our local time zone

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Do you have to set up an email account in OnTime for Notifications to work?

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Can you associate multiple contacts with one Defect

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Can you associate multiple contacts with one Defect

We often have a defect that is reported by multiple customers and we would like to associate each of the customers with one defect entry.

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Email body not being copied to Help Desk discription

Emails are successfully coming in and automatically being assigned as incidents. The Help Desk item is being created with the title but all other information fields are empty, specifically the...

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